Terms of Service for Craft Down Under

1. Acceptance of Terms

By accessing and using Craft Down Under services, including but not limited to our website, Minecraft servers, forums, Discord server, and any related services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use our Services.

2. Data Controller and Privacy

Under the Australian Privacy Act 1988 (Cth), Craft Down Under (ABN: 97 225 241 491) is the data controller responsible for the collection, use, and protection of your personal information. Our specific practices regarding the data we collect, how we use it, your rights, and how we share and protect it are detailed in our full Privacy Policy. By using our Services, you acknowledge that your personal information will be handled as described in that policy. For complete details, please review our official Privacy Policy at https://craftdownunder.co/privacy.

3. User Accounts

To access certain features of our Services, you must create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing current, complete, and accurate information when creating your account
• Notifying us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts associated with information that is inaccurate, outdated, or incomplete.

4. Acceptable Use

You agree not to use our Services to:

• Violate any applicable local, state, national, or international laws or regulations
• Infringe upon the rights of others
• Harass, abuse, or harm other users
• Use cheats, hacks, or exploits in our Minecraft servers
• Interfere with or disrupt the operational integrity of the Services or servers
• Impersonate any person or entity
• Collect or store personal information about other users without permission

For detailed server rules and guidelines, please refer to our Rules page.

5. Refund Policy

All purchases made are final and non-refundable, subject to our sole discretion and applicable laws and regulations. Exceptions may apply under specific circumstances, as outlined below:

• Server Specific Purchases: Refunds may be issued for purchases related to a specific server if the server is retired within 31 days of the purchase, excluding force majeure events. Application for such refunds must be made promptly.
• Force Majeure: We are not obligated to issue refunds for impacts related to events beyond our control, including natural disasters, acts of God, government actions, terrorism, computer errors or internet disruptions.
• Service Issues: In cases of technical issues on our part that prevent access to or use of our Services, we may, at our sole discretion, offer refunds or credits for affected users.
• Chargebacks: Initiating a chargeback will lead to immediate termination of your account. We reserve the right to challenge chargebacks and have a robust record of winning such disputes.

Each refund request will be evaluated on a case-by-case basis. We reserve the right to require proof and to deny refund requests as per our judgement in alignment with these Terms.

6. Intellectual Property

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, and software, are owned by Craft Down Under or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

7. Service Availability

We are committed to providing a superior user experience and we strive to ensure high levels of performance, security, and availability for all our services. However, all users acknowledge and agree that all services provided by Craft Down Under are offered on a "best effort" basis. This means that while we aim to minimize downtime and maximize performance, we do not guarantee uninterrupted, error-free service or consistent levels of performance and availability.

Our team works diligently to address any issues that arise and to continually improve the service. However, certain factors, including but not limited to, acts of God, natural disasters, technical failures, and malicious attacks, may occasionally result in service interruptions or degraded performance. In such events, we will make reasonable efforts to restore the services to full working order but we do not provide any guarantees regarding availability or performance.

8. Service Modifications

We reserve the right to modify, suspend, or discontinue any part of our Services at any time, with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Services. We reserve the right to refuse service to anyone, for any reason, at any time.

9. Account Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, for any violation of these Terms or our Rules. Upon termination, your right to use the Services will immediately cease. We may delete your account and associated data at our discretion, subject to our legal obligations under the Australian Privacy Act.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Craft Down Under shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your access to, use of, or inability to access or use the Services.

11. Dispute Resolution & Governing Law

These Terms are governed by the laws of New South Wales, Australia, without regard to its conflict of law principles. Any disputes arising from or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

12. Changes to Terms

We reserve the right to modify, change, or revise these Terms at our sole discretion. We will notify users of any material changes by posting the updated Terms on our website. Your continued use of the Services after such modifications constitutes your binding acceptance of the updated Terms.

13. Contact Information

If you have any questions about these Terms or wish to exercise your rights under the Australian Privacy Act, please contact us at our contact page or email us directly at [email protected].

Craft Down Under
ABN: 97 225 241 491
Data Controller under the Australian Privacy Act 1988 (Cth)